Refund policy

In agreeing to our terms and conditions, the customer accepts that is an advertising medium & cannot guarantee a particular level of response to adverts or the minimum number of CVs available through the CV service.

HSJjobs shall not be bound by any request from the buyer to stop, cancel or suspend an advertisement or account unless such request is (i) in writing and (ii) provided to HSJjobs before the go-live date or (iii) is confirmed in writing by HSJjobs. All advertisements or accounts that go live are non-refundable.

If an advertisement contains an error caused by HSJjobs and this detracts from the quality of the advertisement, then provided the buyer gives written notice of the error in the advertisement and before the vacancy expires HSJjobs will at its discretion either:
(a) give the buyer credit for the cost of the advertisement containing the error; or
(b) publish the (amended) advertisement for a second without charge to the buyer.

Any further customer queries should be e-mailed to